Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
FAQS
F . A . Q
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F.A.Qs
Are your furniture products durable and eco-friendly? What materials are used?
All our furniture is made of high-quality, safe and eco-friendly materials, including solid wood, high-density board, premium leather and non-toxic paint, complying with international environmental protection and safety standards. The materials are wear-resistant, scratch-resistant and moisture-proof, suitable for long-term household use. Each product page has a detailed material description for your reference.
Why is there a slight color difference between the received product and the picture?
Slight color deviation is unavoidable for furniture products. It is mainly caused by different device display screens, shooting light angles, and ambient light of the installation environment. All product pictures are 100% real shooting. Minor color differences do not affect the overall appearance, structure and use of the furniture, and are not included in the scope of quality problems.
Can I modify or cancel my order after payment?
You can cancel or modify your order for free within 24 hours after payment before the goods are shipped. Once the order has been processed and shipped, modification or cancellation is not supported. If you need to change shipping address, product model or other information, please contact customer service as soon as possible.
Do you provide assembly service? Is installation hardware included?
All our furniture is equipped with complete installation accessories and detailed English assembly manuals, supporting self-installation. At present, we do not provide door-to-door on-site installation services for international orders. If you encounter installation problems, you can contact our customer service to obtain installation videos and professional guidance.
Will the furniture be damaged during international transportation?
All furniture is packed with thick foam, hard cartons and reinforced wooden frames to effectively avoid collision and damage during long-distance transportation. If you receive damaged or defective goods due to transportation problems, please take photos within 48 hours of signing for the package and contact us, we will provide compensation and after-sales solutions.
Do your products have after-sales warranty service?
We provide a 1–3 year official warranty for all furniture products (different products have different warranty periods, subject to the product page description). Within the warranty period, if there are non-human damage quality problems such as structural looseness, material damage and process defects, we provide free parts replacement and professional after-sales technical support.