Shipping Policy

At yelxino, we are committed to providing a smooth, safe, and dependable shipping experience. Our goal is to ensure every order arrives on time and in excellent condition. Below, you’ll find all the important details about our shipping process, including delivery times, global shipping, tracking, and what to do if any issues occur during transit.

1. Shipping Destinations

We currently ship to the following locations:

  • United States: All 50 states, including Alaska and Hawaii.

  • International: Selected regions worldwide.

If you’re unsure whether we deliver to your location, feel free to contact us before placing an order.

2. Processing Time

Orders are typically processed within 1-3 business days

3. Delivery Time

Here’s an overview of our estimated delivery timelines:

  • Standard Domestic Shipping: Orders are delivered within 7-15 business days after processing. Delivery times may vary depending on your location and other factors, such as carrier delays or weather conditions.
  • International Shipping: Delivery typically takes 15-30 business days, depending on the destination country and customs clearance processes.

4. Order Tracking

Once your order is shipped, you will receive an email containing:

  • Your tracking number

  • Instructions on how to track your package

5. Packaging and Care

Because our products include disposable food containers, cups, utensils, and other lightweight items, we use:

  • Reinforced packaging materials
  • Pressure- and impact-resistant design
  • Product inspection before dispatch

To ensure your items remain intact during transit and are delivered safely.

6. International Shipping Details

We ship globally, but please note:

  • International orders may incur import duties, taxes, or customs handling fees.
  • All related charges are the responsibility of the recipient and are not included in the order total.
  • Customs inspections may cause additional delays. Please refer to your local customs information for details.

7. Damaged or Lost Packages

Below are the solutions for common delivery concerns：

  • Damaged Packages：If your order arrives damaged, please contact us within 48 hours and provide photos of the item and outer packaging. We will quickly arrange a refund or replacement.

  • Lost Packages：If your package is lost in transit, please notify us immediately. We will work with the carrier to locate the shipment or offer a suitable solution.

8. Delivery Delays

While we do our best to follow the estimated delivery timeline, the following situations may cause delays:

  • Extreme weather conditions

  • Carrier congestion or delays

  • Customs processing time for international orders

Thank you for choosing yelxino,We will continue to keep you updated on your shipment status,We appreciate your trust and remain committed to delivering safe, fast, and reliable service.