Refund and Returns Policy

At yelxino, we want every customer to feel confident and satisfied when shopping with us. If your purchase does not meet your expectations, we offer a clear and customer-friendly return and refund process. Please review the details below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

  • International Returns: International returns are accepted. Return shipping fees are the responsibility of the customer unless the product is damaged or incorrect.
  • Non-returnable Items:The following cannot be returned:Custom-made or personalized items,Engraved or monogrammed items,Final-sale items.
  • Items must be:Unused,In original condition,With all original packaging, accessories and tags.

2. How to Return an Item

Follow these steps to initiate a return:

  • Contact Us: Email us within 30 days with your order number and reason for return.
  • Approval: We will review your request and provide return authorization and instructions.
  • Return Shipping: nce approved, return the product using its original packaging.Unless the item is damaged or incorrect, the customer is responsible for return shipping fees.
  • Proof of Return: We recommend obtaining shipping proof as we are not responsible for lost return parcels.

3. Refund Process

Once we receive and inspect the returned item, refunds will be issued to your original payment method. Refund processing typically takes 5–10 business days depending on your payment provider.Shipping fees are non-refundable, unless the item was defective, damaged, or incorrect.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours and provide clear photos.We will arrange a replacement or refund and cover the return shipping cost in such cases.

5. Exchanges

We currently do not support direct exchanges, so if you need a different item, please:

  • Return the original product
  • Place a new order for the desired item

6. Late Returns

Returns received after the 30-day window cannot be processed and will not be eligible for a refund.

7. Customer Support

If you need assistance with returns, refunds, or any order-related questions, please contact us:

  • Email: cook6351@outlook.com
  • Phone:+852 52046422

Thank you for choosing yelxino — we appreciate your trust and look forward to serving you again!