Payment Policy

We aim to provide a convenient and secure payment process to enhance your shopping experience. This Payment Policy outlines the payment methods we accept, billing procedures, and important information regarding the processing of payments for your orders.

1. Payment Methods

Yelxino supports multiple secure payment methods to provide flexibility and convenience during checkout.
We currently accept:

  • Credit Cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Apple Pay / Google Pay
  • Other trusted third-party payment providers

Please ensure your payment information is accurate, up-to-date, and matches the billing address associated with the method you select to avoid processing delays.

2. Payment Authorization and Processing

  • Upon placing an order, your payment method will be authorized for the total amount of your purchase. This ensures sufficient funds are available to complete the transaction.
  • Full payment will be processed once your order has been confirmed and prepared for shipment. For pre-orders or customized items, we may process the payment immediately at the time of purchase.

3. Billing Information

Accurate billing information is essential for successful payment processing. If the billing details you provide do not match those associated with your payment method, the transaction may be declined.

Please double-check all details before submitting your order.

4. Failed or Declined Payments

If your payment is declined:

  • Verify that all entered payment information is correct.
  • Ensure your card or account is active and has sufficient funds.
  • Contact your bank or payment provider if necessary.

If issues continue, our customer service team is here to assist you.

5. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing your order details.
If you do not receive the email within 24 hours, please check your spam folder or contact us.

6. Refunds and Cancellations

Refunds for eligible cancellations or returns will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or provider.

For custom items or non-refundable products, please refer to our Refund Policy.

7. Payment Disputes

If you believe there has been an error or notice an unauthorized payment related to a purchase from our website, please contact us immediately. We will work with you and your payment provider to resolve the issue promptly.

8. Security and Privacy

We prioritize your security. Your payment information is encrypted and processed securely.
Yelxino does not store your full payment details on our servers.

For more information, please see our Privacy Policy.

9. Contact Us

For any questions regarding payments or orders, please contact us:

Email: cook6351@outlook.com
Phone: +852 52046422

Thank you for choosing Yelxino. We appreciate your trust and support!